Active Backup for Business supports bare metal and volume level backup and restoration through a preconfigured recovery media. This article will explain how the recovery media works when restoring the entire machine with a specific backed up version stored on the Synology NAS. For more information on how to configure the recovery media, please refer to Recovery Media Creation Guide.
Dynamic disks are not supported for bare-metal restore.
Recovery can fail when lacking any necessary driver. To ensure a smoother recovery process, it is strongly suggested to double check the installed drivers and adapters in this step.
Please click List of hardware drivers to check if the required network adapter has been installed, or click Internet Settings to fix the problem when failing to connect to the internet by default. The recovery cannot be performed without internet connection. In most cases, the internet should be automatically support if the WinPE applied by the recovery media is for Windows 10.
Please click List of hardware drivers in the context menu and click Load Drivers to install the target driver when needed. It is suggested to load and install all the necessary drivers in advance.
Enter the server IP or domain name and credentials to log in to the Synology NAS to retrieve the stored versions. The devices and versions which you can see in the next two steps is based on your logged in account.
Once logged in, all the available backed up device and tasks for the logged in account will be displayed. The information of backup type and Last Backup Time is listed on the table. Last Backup Time refers to the start time of the last backup.
Versions of the selected task are displayed on the left panel for you to choose. Detail information of the selected version is displayed on the right panel.
When a chosen version requires more disks than the disks that have been installed on the device, a notification will pop up. To fix this problem, do any of the following:
When the chosen version requires more space than the space of the installed hard disk on the device, a notification will pop up and list the disks which need more space to restore. To fix this problem, do any of the following:
The capacity of each installed hard disk on the device has to be more than or equal to the corresponding backup disk in the selected version. Even when the total capacity of all installed hard disk is more than or equal to the total capacity of the selected version, the capacity of individual hard disk still needs to be more or equal.
Please note that recovery is an irreversible action. Once started, it is not allowed to be stopped and rolled back to where it was before the recovery. Cancellation during the process may lead to incapability of booting the device.
Active Backup for Business Recovery Wizard will continuously try to reconnect to the server and resume the recovery when the internet disconnected during the process. You can stop this at any time by canceling the recovery, restarting the device, or turning off the device via the context menu.
Click Finish and decide if you wish to reboot the device or turn it off when the recovery is ready. Please remove the recovery media before rebooting the device.
When a bare metal or volume level recovery has failed, you may retrieve the "recovery.log" file and send it to Synology Technical Support for further assistance. Please note that "recovery.log" is only retrievable on Recovery Wizard before you restart or turn off your device.
To retrieve the "recovery.log" file, please follow the below steps:
notepad
copy X:\ActiveBackup\recovery.log S:
A message confirming the action of copying the file will appear after entering this command.